Nsight · Care Management
Autonomous virtual care. Minimal humans in the loop.
Nsight runs your care programs the way they should have always worked: voice AI and SMS do the proactive outreach, assessments, and documentation across your whole panel — and your clinicians spend their time only where clinical judgment is actually needed.
Replaces: your RPM vendor · your CCM outsourcer · the calling team you can't hire — one module, already powering 70,000 patients under active care.
Every CMS care management program, run by the same AI
Enrollment outreach, monthly touchpoints, assessments, time tracking, and billing-ready documentation — the operational grind of every program, automated.
Device readings reviewed as they arrive. Out-of-range values trigger an AI call within minutes — not a nurse callback within days. Escalations reach a human immediately.
Monthly check-ins for every enrolled patient, every month, without a calling team. Care plans maintained, time logged automatically, documentation ready for billing.
Single-condition intensity without single-condition headcount. Focused assessments and tighter touchpoint cadence for the patients who need one condition managed well.
Structured behavioral screenings delivered conversationally, scored automatically, and tracked over time — with sensitive flags routed straight to a clinician.
Proactive by default. Your panel never goes quiet.
Most care management is reactive — a patient deteriorates, then someone notices. Nsight flips it: the AI checks in with patients proactively over SMS and voice, runs structured assessments, and catches the drift before it becomes an event.
- SMS + voice cadence per patient — the AI meets patients on the channel they actually answer
- Structured assessments in conversation — symptom screens and program questionnaires, delivered naturally and scored automatically
- Brings patients in proactively — when an assessment warrants it, the AI books the visit in the same conversation
Providers oversee larger panels — not larger inboxes.
Every AI interaction lands in the provider's review queue as a voice recording plus a structured note — with the AI's recommended care plan adjustment already drafted. The provider listens where it matters, approves or edits in one click, and moves on.
- Recording + note pushed in for review — nothing happens to a care plan without a clinician's sign-off
- Care plan adjustments recommended, not decided — the AI proposes; the provider disposes
- Review by exception — routine interactions summarize themselves; only the meaningful ones ask for attention
Triage that runs itself.
Every conversation is screened as it happens. Urgency is scored in real time; anything clinical routes to a human nurse or the provider instantly, and true emergencies are directed to emergency care on the spot. The AI never plays doctor — it makes sure the right human shows up faster.
- Real-time symptom screening on every call and message
- Instant human escalation — warm-transferred, with context, not re-asked from scratch
- Every escalation logged — recording, transcript, and disposition in the audit trail
Billing-ready by construction.
Care management programs live and die on documentation. Nsight logs program time automatically, attaches recordings and structured notes to every interaction, and assembles what each program's billing requires — so claims for the work leave through Nvera without a documentation scramble.
- Automatic time tracking per patient, per program, per month
- Documentation assembled per program's requirements — RPM, CCM, PCM, and BHI each get what they need
- Syncs to the EMR you already run — enrollment in, encounter documentation back
AI alone. AI backed by our nurses. Or your own team.
Voice AI does the work
Programs operated end to end by AI — outreach, assessments, documentation. Your clinicians only see escalations and the review queue. The leanest way to run a full panel.
Our clinical team backs the AI
The AI handles volume; our nurses handle judgment. Escalations and complex patients flow to our care team — a fully managed program under your practice's name, visible to you in real time.
Your staff, our software
Run everything in-house with the AI as your team's assistant. Full control, full margin — and you can switch models later without switching software.