Visit our website at https://www.prvnt.ai/ and complete the registration steps. Our team will promptly reach out to discuss your requirements and guide you through the next steps.
Frequently Asked Questions
General Questions
What is PRVNT?
PRVNT is a cloud-based enterprise-grade health platform designed for remote patient care. Specifically, remote patient monitoring and chronic care management. It helps streamline patient tracking and care delivery.
Who is PRVNT for?
PRVNT is ideal for healthcare providers, clinics, remote patient management companies, and healthcare groups seeking to streamline patient monitoring and gain secure access to important health data for improved care delivery.
What platforms is PRVNT available on?
PRVNT is currently accessible via web browsers (e.g., Chrome, Edge, Firefox)
PRVNT mobile application will be released in early 2025 to enhance accessibility and patient experience.
Technical Questions
What are the system requirements for PRVNT?
Our software is compatible with most modern browsers at their most current version (e.g., Chrome, Edge, Firefox)
Does PRVNT support integrations?
Yes! We integrate with popular electronic health record tools. Please contact us for more information
Is internet access required?
Yes, PRVNT is a cloud-based platform, and an active internet connection is required for full functionality
How do I reset my password?
If you are a clinical user, click ‘Forgot Password’ on the login page and follow the instructions
How do I report an issue or bug?
Submit a ticket via our Help Center portal at https://prvnt.atlassian.net/servicedesk/customer/portals.
Privacy and Security
How secure is PRVNT?
PRVNT employs industry-standard encryption (e.g., AES-256) for data in transit and at rest. It also complies with modern information security standards frameworks. [relevant standards like HIPAA, SOC 2, HITRUST].
How is my data used?
We never sell your data. Your information is used internally only to provide and improve our services, per our Privacy Policy https://www.prvnt.ai/privacy-policy/
Can I delete my data?
Yes, you can request data deletion at any time by filling out this form https://www.prvnt.ai/my-data/ and your request will be reviewed and processed in accordance with our data protection policy, applicable privacy laws, and applicable health data regulations.
Contact and Support
Can I request a new feature?
Absolutely! Submit feature requests via the Help Center portal at https://prvnt.atlassian.net/servicedesk/customer/portals. We review all suggestions for future updates.
Do you offer onboarding or training services?
Yes, we provide tailored onboarding sessions and ongoing training for teams of all sizes.
How do I contact support?
You can reach us via the Help Center portal https://prvnt.atlassian.net/servicedesk/customer/portals or email us at support@prvnt.ai
Account Management
Can I have multiple users on one account?
Yes, PRVNT supports multiple organizational users. You can assign roles to your users.
How do I cancel my account?
Please reach out to your Customer Success Manager, who will assist you with the process and address any questions you may have.
How do I transfer ownership of my account?
To transfer account ownership, please contact your Customer Success Manager for assistance with the process
